Platinum Support has been redesigned and we’ve put even more investment in the core services you rely on - which provide more than 2X the coverage and up to 4X faster response times than standard support.
With Aurea Platinum Support, you'll receive:
24/7, around-the-clock support. With Platinum, you can connect with support engineers anytime, night or day, through our dedicated platinum hotline with urgent issues, or our support portal.
Faster response times. Platinum customers get priority - and that can be 4-6X faster response times.
Priority issue resolution. As a Platinum Support customer, your open tickets skip to the front of the line to get resolved.
Pay once, get Platinum support across ALL your Aurea products. Platinum support. benefits apply to each new solution you adopt from the Aurea Library, so you can innovate with confidence.
To request more information, please complete the form below.